FAQ's

Frequently Asked

Nope! Where others may charge monthly for remote access, we have a free DDNS.

“Dynamic Domain Name System” Long story short, it allows us to create a website specifically for you to be able to remotely access your camera system without worrying about your IP address ever changing.

Yes! Don’t forget to tell your friends, family, collegues, and random strangers!

Most definitely! We are insured for up to $1 million

Yes! Our license number is B10446901

With over 20 years of experience in the field, we are confident in our skills and have a good handle on surveillance systems. Though each home may be a bit different, it’s most likely nothing we haven’t already seen! If you feel more comfortable with us coming out for a consultation, please don’t hesitate to CONTACT US

We recommend covering key areas at your home: the front door, the back door, and the driveway/cars. Also keep in mind any big windows that may be on the sides of your home. Having trouble deciding what is best? We are more than happy scheduling a free consultation for you HOUSTON 281.947.2226 AUSTIN 512.200.2809

Yes of course! Be careful of wireless systems though, they usually need a power source regardless and it’s usually too much hassle to make sure a good connection is secure where a cable is always connected.
Have questions about different systems? CONTACT US

We wouldn’t recommend it. Until the cameras are set up and positioned, we will have to set up the system again online anyway. Most times, network configurations may need to be undone and thus giving us a harder time.

We offer a 3 YEAR standard warranty! This includes equipment AND labor. We stand by our work and can easily offer a long warranty period. Unfortunately, things like changing or reseting your internet modem can affect the network settings that allow you to view your camera system remotely and is not under this warranty.

“Wide Dynamic Range” Technology that balances extreme differences in light and dark, fixing silhouttes and subject white outs.

“Power over Ethernet” Sending both data and electrical power through the same ethernet cable

“Closed-Circuit Television” Self contained surveillance system. Think of it like having a television with only 1 channel, your cameras!

IP “Ingress Protection” ratings have a first digit that rates protection against solids and a second digit that rates against moisture Most common IP ratings you will see on cameras:
IP65 Enclosure – rated as “dust tight” and protected against water projected from a nozzle.
IP66 Enclosure – rated as “dust tight” and protected against heavy seas or powerful jets of water.
IP 67 Enclosure – rated as “dust tight” and protected against immersion.
IP 68 Enclosure – rated as “dust tight” and protected against complete, continuous submersion in water.

More info on our KNOWLEDGE page

Most widely used video compression standard. Video compression allows for large recording files to be stored on less hard drive memory. Since 2017, Sentinel has adopted the new H.265+ standard; allowing for 30% more recordings!

LUX rating is the actual available light intensity at which the camera can produce a picture. The lower the number, the better the camera can see in low light areas. More info can be found in the NIGHTVISION section of our KNOWLEDGE page!

It is the type of light that is just above the visible red light wavelength. The human eye cannot detect IR light, but security cameras can have a lens that detects this IT light and translates it to night vision.

Unfortunately, since IR light is using wavelengths that are above what the human eye can detect, our eyes cannot make colors from this type of light. It is seen as black/white because the camera is detecting the intensity of the reflected IR light to make images.

Many ways to get in touch with us!  Check the CONTACT US page or even live chat with us (on the bottom right corner of every page)!